Financial Recovery Group (FRG)

Experience, Expertise and Software

Experience – Financial Recovery Group, Inc. (FRG) is a healthcare information technology company that provides data warehousing and software for several national HMOs and serves data to over 700 IPAs, MSOs and ACOs in the United States. Our collective decades of experience with these organizations and their challenges give us the unique perspective on risk and incentives which we incorporate into our reports.

Expertise – FRG’s expertise in claims processing, managed care finance and web-based decision support is unique in the industry, and the firm’s focus on delivering interactive reporting through the web from a state-of-the-art data warehouse is unmatched. FRG crisply organizes data from twenty different health plans into uniform, actionable reports. Our team is qualified to help you analyze the data, interpret the trends and develop action plans.

Software – AccuReports® is the backbone of the FRG service platform. Clients gain the power to analyze performance statistics across payors and through organizational hierarchies down to the member level. AccuReports® uniquely offers a library of interactive, actionable and customizable reports that focus the user on trends, high cost expenses, and adverse utilization. It can be seamlessly integrated with other systems to distribute membership, census, quality and other custom reports quickly and efficiently.

Meet the FRG Leadership Team

Keith Robertson
Keith RobertsonPresident

Keith has worked in healthcare since 1985 and began his career in claims audit and analysis. He founded the company in 1999 to provide audit and recovery services for plans and providers and created AccuReports® in 2001. He sets the agenda for the company, leads the technical processes that drive customer service and directs the development of modifications and enhancements.

Duncan Belser
Duncan BelserVice President, Business Development

Duncan has worked in healthcare management since 1998 in provider information systems, health system strategic planning and health plan medical economics. He has extensive experience in incentive contract administration and is published in the medical literature on healthcare operations research. He leads business development efforts for FRG and provides training and client service.

Craig Martin
Craig MartinVice President, Information Technology

Craig has worked information technology for a variety of industries including energy, public policy research, and health care since 1999. He has a background in economics with an emphasis in econometrics and public policy and has extensive experience in data analysis, information systems, and information security. He leads the information technology team at FRG.

Scott Drake
Scott DrakeDirector, Service Operations

Scott has spent his career in finance and worked in healthcare economics exclusively since 2010. He has held roles in health plan finance, ancillary network medical economics and physician practice management. This broad exposure informs his unique perspective on data analysis across the continuum of care. He leads customer service quality efforts for FRG and helps customers develop actionable strategies to improve organizational performance.